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Refund Policy

devicessetupnow.online

At devicessetupnow.online, we aim to provide reliable, helpful, and satisfactory device setup and support-related services. This Refund Policy explains how refund requests are handled for services requested through our website, contact form, phone support, or customer support channels.

Service Nature

Our services may include device setup guidance, installation assistance, troubleshooting support, configuration help, and related customer support. Due to the nature of these services, refund eligibility depends on the service status, reason for the request, and the specific situation.

Eligibility for Refunds

A refund may be considered under the following circumstances:

  • The requested service was not delivered due to our availability or scheduling issue
  • Duplicate payment or billing error occurred
  • The service request was canceled within the eligible cancellation period
  • Payment was made but no support or service was provided
  • A valid issue occurred from our side that prevented service completion

Refund requests must be submitted within 7 days of the original service date or payment date.

Non-Refundable Situations

Refunds may not be provided in the following cases:

  • The service or support has already been completed
  • The customer was unavailable at the scheduled time
  • Incorrect, incomplete, or misleading information was provided by the customer
  • The customer changed their mind after the service was delivered
  • The issue was caused by third-party devices, apps, software, internet providers, or hardware limitations
  • The device, product, or third-party platform does not support the requested setup or feature
  • The customer failed to follow the provided instructions or recommendations

Cancellation Policy

  • Cancellations made at least 24 hours before the scheduled appointment may be eligible for a full refund
  • Cancellations made within 24 hours of the scheduled appointment may not be eligible for a refund
  • Missed appointments or no-shows may not qualify for a refund

Partial Refunds

In certain cases, partial refunds may be issued if:

  • The service was only partially completed
  • A valid concern was reported regarding the service provided
  • Some portion of the paid service was not delivered
  • A billing or service-related issue is confirmed after review

Each request is reviewed individually to ensure a fair outcome.

Refund Process

To request a refund, please contact us with the following details:

  • Full name
  • Contact information
  • Payment details or transaction reference, if available
  • Service details
  • Date of service or payment
  • Reason for the refund request

Once your request is received:

  • We will review your request within 3–5 business days
  • Approved refunds will be processed to the original payment method
  • Refund processing time may vary depending on your bank, card provider, or payment processor
  • We may contact you for additional information before approving or rejecting the request

Third-Party Products and Services

devicessetupnow.online is not responsible for refunding third-party products, apps, devices, subscriptions, warranties, internet services, software licenses, or hardware purchased from other companies. Any refunds related to third-party products or services must be requested directly from the original provider or seller.